Refund and return policy

Digital goods, instant delivery

Because every product is delivered digitally and instantly, refund requests are handled case by case rather than automatically, in line with how digital-goods purchases normally work.

7-day refund policy

If something goes wrong with your order — a duplicate charge, a file that will not open, or access that never arrived — contact us within 7 days of payment at support@pentraex.store with your order ID. We will fix the access issue first; if that is not possible, we refund the payment in full back to the original payment method.

What is not covered

Refunds are not offered simply for changing your mind after content has been accessed or downloaded, or once the 7-day window has passed.

How refunds are paid

Approved refunds are sent back by Send Money to the same mobile number the payment came from, normally within 3 working days of approval. We refund to the sending number only — not to a different account — because that number is what ties the payment to your order.

How to request one

Email support@pentraex.store or call +880 1842-500780 during Sunday - Thursday, 10am - 6pm (Bangladesh Standard Time), with your order ID and a short description of the issue.